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How fc8888 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments through DANA, OVO and GoPay.

Account data kept secureWallet info used for payments onlyYour rights clearly statedNo third-party selling of your dataContact us to update or remove
fc8888 How fc8888 Handles Your Personal Information
HOW WE PROTECT YOU

Security, Cookies, Retention and Your Account

We apply encryption across data in transit and at rest, so information moving between your device and our servers — including payment confirmations from DANA, OVO and GoPay — is protected. Account access uses OTP verification tied to your registered mobile number; if you log in from an unrecognised device, an extra step is triggered automatically. We keep your data only as long as needed for your account to function and as required by applicable regulations. Once your account is closed, personal data not required for legal or compliance retention is deleted on a rolling schedule.

Encryption in Transit

All data exchanged between your device and our servers is encrypted, including wallet transaction confirmations from DANA, OVO and GoPay payment sessions.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can clear cookies from your mobile browser settings at any time.

Data Retention Schedule

Account and transaction records are held for the period required by applicable local law. Non-essential data is deleted once your account is closed and the retention window closes.

Access and Correction Rights

You can request a copy of your stored data or ask us to correct inaccurate details at any time via live chat or email. We verify your identity first using your registered mobile number.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction or ask us to remove information, our support team handles privacy requests directly. Reach us through any of the channels below and we will respond within the timeframe set by applicable local law. Have your registered mobile number or email address ready so we can verify your identity before making any changes.

Live Chat Open live chat from the account menu. Use this for quick queries about what data is stored on your account or to flag an incorrect record.
Email Support Send a written data request to our support email. Include your registered mobile number so we can match your request to your account record.
In-App Help Access the help section from your mobile account page. Submit a privacy ticket directly — we log it with a reference number so you can track its status.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how we handle personal information. If yours is not covered here, our live chat team can answer account-specific data questions after verifying your identity.

We collect your name, email, mobile number and the wallet identifiers for DANA, OVO or GoPay. Device and login data is also logged to protect account security.

We share only what payment processors like DANA, OVO and GoPay need to complete your transaction. We do not sell or rent your data to marketers or unrelated third parties.

We delete non-essential personal data once the retention period required by applicable local regulations ends. Transaction records tied to compliance obligations are kept for that required duration.

Contact us via live chat or email with your registered mobile number. We verify your identity first, then send you a summary of the data we hold on your account.

Yes. Submit a deletion request through live chat or email. Data required for legal or regulatory compliance will be retained for that period; the rest is removed on confirmation.

We use session and preference cookies to keep the lobby working correctly across visits. You can clear or block cookies in your mobile browser settings, though some features may behave differently.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.